Man With a Van Hampton Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hampton provides removal, transport and associated services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

1.1 Customer refers to the person, company or organisation booking or using our services.

1.2 Company refers to Man With a Van Hampton, the service provider.

1.3 Services refers to any removal, man and van, transport, loading, unloading, packing, storage, or related services supplied by the Company.

1.4 Goods refers to any items, furniture, personal belongings, equipment or other property that the Company is asked to move, handle or store.

1.5 Booking refers to a confirmed arrangement for Services on a specified date and time, whether made online or by any other method agreed by the Company.

1.6 Service area refers to the geographical locations in which the Company ordinarily offers its man and van and removal services. This may be amended from time to time at the Company’s discretion.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transportation and delivery of Goods between addresses, or to and from storage facilities, within the United Kingdom.

2.2 The Company may also provide related services such as packing, unpacking, dismantling and reassembly of basic furniture, subject to prior agreement at the time of booking.

2.3 The Company does not provide specialist removal services for items requiring dedicated equipment or expertise, such as industrial machinery, hazardous materials, or other items outside normal household and office contents, unless expressly agreed in writing in advance.

2.4 The Company reserves the right to refuse to transport any Goods which it reasonably considers to be unsafe, illegal, insufficiently packaged, excessively heavy, or likely to cause damage to the vehicle, property, personnel or other Goods.

3. Booking Process

3.1 All Services are subject to availability and must be booked in advance. A Booking is only confirmed when the Company has accepted the Customer’s request and the Customer has accepted any quoted price and key terms.

3.2 When making a Booking, the Customer must provide accurate and complete information, including:

a. full collection and delivery addresses and any access restrictions

b. the date and preferred time of the move

c. an accurate description and approximate quantity of Goods

d. details of any large, fragile, or bulky items

e. details of any items requiring dismantling or special handling

f. confirmation of whether assistance will be available at collection and delivery addresses.

3.3 The quoted price is based on the information supplied at the time of Booking. If the actual work required differs materially from the information provided, the Company reserves the right to amend the price or, if necessary, decline to carry out the work.

3.4 The Customer is responsible for ensuring that suitable parking is available at both collection and delivery locations for the duration of the Services. Any parking charges, fines or penalties incurred as a result of the Customer’s failure to arrange adequate parking may be charged to the Customer.

4. Pricing and Payments

4.1 The price for the Services will normally be provided as either a fixed quote or an hourly rate estimate, depending on the nature of the work. Any minimum charge or call out fee will be communicated to the Customer at the time of Booking.

4.2 Prices are stated in pounds sterling and are exclusive of any additional charges such as congestion charges, tolls, parking fees, or additional labour time, unless otherwise stated.

4.3 The Company may require a deposit to secure a Booking. The amount and payment method will be confirmed at the time of Booking.

4.4 Unless otherwise agreed in advance, payment of the balance is due on completion of the Services on the day of the move. The Company may refuse to unload Goods or to complete delivery until payment has been received in full.

4.5 The Company accepts payment by methods agreed at the time of Booking. The Customer is responsible for ensuring that payment can be made using an accepted method at the required time.

4.6 If payment is not made when due, the Company reserves the right to charge reasonable interest and administration charges and to withhold delivery of Goods until payment has been received in full.

5. Cancellations and Changes

5.1 The Customer may cancel or reschedule a Booking by giving notice to the Company. Any cancellation or change is only effective when acknowledged by the Company.

5.2 If the Customer cancels more than 72 hours before the agreed start time, any deposit paid may be refunded at the Company’s discretion, less any reasonable administration costs.

5.3 If the Customer cancels 24 to 72 hours before the agreed start time, the Company may retain up to 50 percent of the agreed price or deposit to cover lost time and costs.

5.4 If the Customer cancels less than 24 hours before the agreed start time or fails to be present or contactable at the agreed time and place, the Company may charge up to 100 percent of the agreed price.

5.5 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable endeavours to accommodate the request but cannot guarantee availability. Changes may result in an adjusted price.

5.6 The Company may cancel a Booking or suspend the Services if:

a. the Customer has provided incomplete or inaccurate information

b. it is unsafe or unlawful to carry out the work

c. access to the premises is not possible within a reasonable time

d. the Customer fails to pay any amount when due.

In such cases, the Company shall not be liable for any indirect loss or costs suffered by the Customer.

6. Customer Responsibilities

6.1 The Customer must ensure that all Goods are suitably packed, secured and ready for transport unless packing services have been expressly agreed as part of the Booking.

6.2 The Customer must ensure that all items to be moved are clearly identified and that no items are left behind unintentionally. The Company is not responsible for checking cupboards, lofts, outbuildings or other storage areas unless specifically instructed.

6.3 The Customer must remove from the Goods any items that are perishable, flammable, explosive, corrosive, illegal, or otherwise unsuitable for transport in a standard removal vehicle.

6.4 The Customer must be present or represented by an authorised adult at both collection and delivery locations to oversee the work, provide instructions where necessary, and sign any relevant documentation.

6.5 The Customer is responsible for protecting floors, walls, fixtures and fittings at both premises if they require particular protection. While the Company will take reasonable care, it does not undertake to provide protective coverings unless agreed in advance.

7. Company Responsibilities

7.1 The Company will carry out the Services with reasonable care and skill and in accordance with applicable United Kingdom law.

7.2 The Company will use appropriate vehicles and equipment and will take reasonable steps to protect Goods from loss or damage while in its care.

7.3 The Company will make reasonable efforts to adhere to agreed arrival and completion times but cannot guarantee specific times due to factors beyond its control, such as traffic, weather, delays at previous jobs or access issues.

7.4 If the Company becomes aware of any issue that will significantly delay the Services or prevent completion on the agreed date, it will inform the Customer as soon as reasonably practicable and seek to agree an alternative arrangement.

8. Liability and Limitations

8.1 The Company’s liability for loss of or damage to Goods while in its custody or control is limited to the reasonable cost of repair or replacement, subject to any exclusions and limitations set out in these Terms and Conditions.

8.2 The Company shall not be liable for:

a. loss or damage arising from the Customer’s failure to pack items adequately

b. loss or damage to items with pre-existing defects or weaknesses

c. damage to furniture requiring dismantling or reassembly, unless caused by the Company’s negligence

d. loss of data or information stored on computers, hard drives, or other devices

e. loss or damage arising where the Customer or any person acting on the Customer’s behalf assists with the moving of Goods

f. any indirect or consequential loss, such as loss of profits, loss of business, or loss of enjoyment.

8.3 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. Failure to do so may prejudice the Company’s ability to investigate and may affect any potential claim.

8.4 The Company’s total liability for any claim arising out of or in connection with the Services shall not exceed the total amount paid by the Customer for the relevant Booking, unless otherwise required by law.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter which cannot lawfully be limited or excluded.

9. Excluded Items

9.1 Unless expressly agreed in writing, the Company does not accept liability for loss or damage to the following items:

a. jewellery, watches, precious metals or stones

b. money, credit cards, financial documents or securities

c. important documents such as passports, deeds or certificates

d. irreplaceable or extremely fragile items such as artwork, antiques or collections

e. animals, plants or perishable goods.

9.2 The Customer is advised to transport such items personally and to ensure any high value items are appropriately insured.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with relevant waste and environmental regulations within the United Kingdom. The Company is not a general waste carrier and will only remove items agreed as part of the Services.

10.2 The Customer must not present for removal any hazardous, flammable, chemical, clinical or other controlled waste unless this has been expressly agreed in advance and appropriate arrangements put in place. Examples of prohibited items include but are not limited to gas cylinders, fuel containers, paint, solvents, asbestos, medical waste and illegal substances.

10.3 Where the Company agrees to dispose of unwanted items on the Customer’s behalf, such items will be taken to a suitable authorised facility or recycling centre. Additional charges may apply, which will be made clear to the Customer.

10.4 The Customer is responsible for ensuring that any items for disposal are lawfully theirs to dispose of and that no third party rights are infringed.

11. Access, Delays and Waiting Time

11.1 The Customer must ensure that the Company has safe and reasonable access to the premises at all relevant times. This includes ensuring that lifts, stairways, corridors and doorways are clear and suitable for the movement of Goods.

11.2 If access is restricted or delayed for reasons beyond the Company’s control, the Company may charge a reasonable waiting time or additional labour cost based on its standard rates.

11.3 If, in the Company’s reasonable opinion, it is not possible to safely move an item due to access restrictions, the Company may decline to move it or may move it only on the Customer’s specific instruction and at the Customer’s risk.

12. Events Beyond Our Control

12.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include but are not limited to severe weather, road closures, accidents, traffic congestion, mechanical breakdown, strikes, public disturbances or acts of government.

12.2 In such circumstances, the Company will make reasonable efforts to minimise disruption and to rearrange the Services where possible, but is not obliged to pay compensation for any related losses suffered by the Customer.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

13.2 The Company aims to deal with complaints fairly and promptly. The Customer may be asked to provide photographs, evidence of damage, or a description of events to assist the investigation.

14. Privacy and Data

14.1 The Company will collect and use personal information provided by the Customer for the purpose of managing Bookings, delivering Services, processing payments and handling enquiries.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where necessary to perform the Services, comply with legal obligations or with the Customer’s consent.

15. Amendments to These Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version that applies to a particular Booking will be the version in force at the time the Booking was confirmed.

15.2 Any changes to these Terms and Conditions will be published on the Company’s legal or policy pages or otherwise made available to the Customer upon request.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary, or deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall preclude any further exercise of that right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.

By making a Booking with Man With a Van Hampton or by using our removal and transport services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.