Terms and Conditions for Man With A Van Hampton

These terms and conditions set out the basis on which Man With A Van Hampton provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing a vehicle and crew to begin work, you agree to be bound by these terms. Please read them carefully before placing an order, as they explain how bookings are accepted, how charges are calculated, what happens if plans change, and the limits of our liability.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Hampton name, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply to domestic, commercial, and mixed-use bookings unless we agree otherwise in writing. They are intended to be fair, clear, and consistent with applicable UK law.

A booking may be made by telephone, email, online form, or any other method we make available from time to time. A quote is normally based on the information you provide, including the collection and delivery locations, the nature and volume of items, access conditions, required manpower, parking, waiting time, and any special handling needs. If the information supplied is incomplete or inaccurate, the price, timing, and resources required may change. We may ask follow-up questions before confirming a slot to ensure the service is suitable.

Booking Process

When you request a service from our man and van Hampton operation, we will usually provide an estimate or quotation rather than an immediate binding contract. A booking becomes confirmed only when we accept your request and, where applicable, receive any required deposit or written confirmation from you. Until confirmation is issued, availability is not guaranteed. We reserve the right to decline a booking if we believe the job is unsafe, unlawful, impractical, or outside the scope of our services.

Once a booking is confirmed, you are responsible for ensuring that the date, time, addresses, access arrangements, and item list are correct. If you need to amend the booking, please notify us as soon as reasonably possible. Changes may affect pricing and scheduling, especially where additional vehicles, staff, waiting time, or permits are needed. We will make reasonable efforts to accommodate changes, but we cannot guarantee that every requested amendment will be possible.

Any estimate provided before the work begins is based on the details available at the time. If the actual job differs from the description, we may revise the price to reflect additional labour, miles, materials, parking charges, congestion, stair carries, dismantling, or delays beyond our control. This applies equally to small courier-style work and larger removals. If you choose not to proceed after the revised price is explained, cancellation fees may still apply.

We expect customers to be ready for collection or delivery at the agreed time. If you are not present, or if access is delayed because keys, codes, lifts, permits, or other arrangements are unavailable, waiting charges may be added. Where the job cannot proceed because of access issues or inaccurate information, we may treat this as a late cancellation or a failed booking. In such cases, all reasonable costs already incurred may be chargeable.

Unless stated otherwise, our quotations usually cover normal loading and unloading only. Services such as packing, dismantling, reassembly, storage, disposal, or handling of fragile, heavy, awkward, or high-value items may attract extra charges. Any special requirements should be disclosed before the booking is accepted. We may refuse to move items that are prohibited by law, unsafe to transport, or unsuitable because of weight, packaging, or condition.

Our team will take reasonable care when handling your belongings, but the customer remains responsible for ensuring that items are properly packed and labelled unless we have expressly agreed to provide packing services. Glass, electronics, antiques, artwork, loose fittings, and sentimental items require particular care. We recommend that you keep an inventory of items moved under the service, especially where a full van load or multi-drop move is involved.

Payments

Payment terms will be made clear at the time of booking. Unless agreed otherwise, payment is due on completion of the service, although some jobs may require a deposit or part-payment in advance. We accept the payment methods we specify for the booking, and all sums must be paid in pounds sterling. Any bank charges, failed payment fees, or administration costs arising from non-payment or reversed payments may be added to the final amount.

Prices may be quoted as fixed fees, hourly rates, or a combination of both. Where the service is charged by time, the clock will normally begin when the vehicle and crew arrive at the agreed collection point and end when the work is completed, subject to any minimum charge. Additional waiting time, congestion caused by the customer, or extra trips requested during the job may be billed separately. Written estimates are not binding where the scope of work changes materially.

All invoices are payable in full without deduction or set-off unless required by law. If payment is not made when due, we may suspend or refuse further services, charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, and recover reasonable costs of collection. Title to any goods sold or supplied by us, if relevant, does not pass until full payment is received.

We may require a deposit to secure the booking, particularly for longer removals, weekend work, or services requiring multiple staff or vehicles. Deposits are normally non-refundable except where we cancel the booking or fail to supply the service for reasons within our control. If the job is cancelled by you, the deposit may be retained to cover administration, lost time, and any preparation already made, subject to the cancellation provisions below.

Any parking fines, tolls, congestion charges, road access fees, or similar costs incurred during the performance of the service may be recharged to you where they arise from the booking location, the route requested, or the information provided by you. Where a job requires advance purchase of materials such as boxes, blankets, tape, sacks, or protective coverings, those items may be invoiced separately unless included in the quotation. We will normally identify such extras in advance where practicable.

Cancellations and Delays

If you need to cancel a booking, you should do so as soon as possible. Cancellation charges may apply depending on how much notice you give and whether we have already assigned staff, reserved time, or incurred costs. Cancellations made with reasonable notice are less likely to attract charges than cancellations made at short notice on the day of the job. Any deposit may be used toward those charges where permitted.

If we need to cancel or postpone a booking due to vehicle breakdown, staff illness, adverse weather, road closures, safety concerns, or other events beyond our reasonable control, we will try to offer an alternative date or time. We are not liable for losses arising from such unavoidable disruption, provided we use reasonable efforts to minimise inconvenience. If we are unable to perform the service entirely, any prepaid amounts for the cancelled portion will be refunded, unless the law allows otherwise.

If you are late, unavailable, or unable to provide access for a significant period, we may treat the booking as cancelled or failed and charge accordingly. Delays can affect other customers and may result in rescheduling or additional fees. We are not responsible for missed deadlines, onward travel arrangements, or knock-on losses unless we have expressly agreed in writing to a guaranteed time or specialist timed delivery service.

Where a customer requests a rescheduled date after a late cancellation, we will consider the request subject to availability. A new deposit may be required. Repeated cancellations, failure to provide accurate information, or behaviour that makes safe completion difficult may lead us to decline future bookings. We reserve the right to withdraw from a job already in progress if continuing would be unsafe, unlawful, or materially different from the agreed scope.

Liability

We will exercise reasonable skill and care in providing the van and man service, but our liability is limited to losses caused directly by our negligence or breach of contract. We are not responsible for indirect or consequential losses, including loss of profit, business interruption, missed appointments, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Our responsibility for damage to items being moved is subject to the customer’s duty to pack goods properly and disclose fragility, defects, or special handling needs. We are not liable for pre-existing damage, wear and tear, concealed defects, inadequate packaging, or deterioration caused by items being unstable or unsuitable for transport. If an item is damaged because of our proven negligence, our liability will normally be limited to the reasonable repair cost or the replacement value of the item, whichever is lower, subject to any applicable insurance arrangements and documentary evidence.

If you believe that loss or damage has occurred, you must notify us as soon as reasonably practicable and in any event within a reasonable time after completion of the service. You should retain packaging, provide photographs where possible, and allow us a fair opportunity to inspect the issue. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any entitlement to compensation. Items of exceptional value should be declared in advance; otherwise, they may be carried at the owner’s risk.

We may use subcontractors, temporary staff, or partner operators to carry out part or all of a booking. Where we do so, these terms still apply to the extent relevant, and we remain responsible for arranging the service with reasonable care. However, we are not liable for events outside our control, including third-party failures, blocked access, road restrictions, severe weather, or authorities taking action beyond our influence. Customers must ensure that any premises involved in the move are safe and accessible.

Customers are expected to provide accurate information about item weights, dimensions, and contents. Dangerous, explosive, flammable, corrosive, toxic, or illegal items must not be handed to us unless we have expressly agreed and it is lawful to transport them. We may refuse to move items that are unsafe or not properly declared. You are responsible for ensuring that pets, children, and members of the public do not interfere with loading, unloading, or vehicle movement during the service.

Waste Regulations and Disposal

If our service includes waste removal, clearance, or disposal, you agree that the waste has been described truthfully and lawfully. We may only carry, transfer, or dispose of waste in accordance with UK waste regulations and any relevant duty of care requirements. You must not present us with controlled waste, hazardous waste, clinical waste, asbestos, chemicals, tyres, gas bottles, or other regulated materials unless we have explicitly agreed and are legally permitted to handle them. Illegal dumping or unlicensed disposal is strictly prohibited.

Where waste is collected as part of a clearance, you may be asked to confirm what the waste consists of and whether any items require segregation, specialist handling, or documentation. We may charge additional fees for items that are heavy, difficult to sort, or require authorised disposal facilities. If waste has been mixed with reusable goods, we may separate and process it in the most lawful and practical way. We are not responsible for items that were incorrectly identified as waste by the customer.

You remain responsible for ensuring that you have the right to dispose of any items removed from your premises and that the disposal does not breach tenancy terms, lease conditions, or property rules. If we suspect that items are stolen, fly-tipped, or unlawfully obtained, we may refuse the booking and, where required, report the matter to the appropriate authorities. For environmental and compliance reasons, we may keep records relating to waste transfer and disposal.

Customer Responsibilities

You must ensure that any goods, keys, permits, parking arrangements, and access instructions are available when needed. Please remove loose items, secure drawers, defrost appliances where necessary, and disconnect utilities only if it is safe and appropriate to do so. It is your responsibility to protect flooring, walls, entrances, and shared areas where the building or property requires additional care. Any failure to prepare properly may cause delay or extra charges.

We reserve the right to make reasonable decisions on the day of the job about the safest and most efficient way to complete the work. This may include loading order, route selection, and whether an item can be carried manually or requires additional equipment. Our crew may decline instructions that would be unsafe, unlawful, or outside the agreed service. Any request for us to move or handle items in a manner that increases risk may be refused.

All property remains at your risk once delivered and signed for, unless a loss or damage claim is accepted under these terms. You should inspect the goods at the time of delivery where practicable. If someone other than you accepts the delivery, that person is deemed authorised to do so. By booking our house move and transport service, you confirm that you have authority to arrange the move and to accept these conditions on behalf of all relevant parties.

Governing Law
These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory legal rights provide otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No waiver of any term shall be effective unless agreed in writing, and any delay in exercising a right does not mean that right has been waived. We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version applying to your booking will normally be the one in force on the date the booking was confirmed. These terms are intended to support transparent, lawful, and professional service delivery for every Man With A Van Hampton booking.